Privacy policy

VANTIX Logistics is the trading name used for the courier service. Privacy questions and requests can be sent to info@vantixcourier.com.au or made by phone on 0451 918 282.

• Names, business details, phone numbers and email addresses.
• Pickup and delivery addresses, contacts, instructions, service times and item details.
• Driver, vehicle, route, GPS, status, scan, photo, signature, receiver and delivery-exception records.
• Invoices, payments, communications, complaints and account activity.
• Website events, security logs, device/browser data and a pseudonymous session identifier. Raw visitor IP addresses are not retained in the first-party analytics record.

VANTIX does not need a patient diagnosis or complete clinical record to deliver a consignment. Where sensitive or health information is necessary for a medical or pathology handoff, it is collected and used only with the relevant authority, consent or legal basis and for the delivery, safety, compliance or incident purpose.

Information is used to quote, accept, schedule, dispatch, route, track, prove and invoice deliveries; communicate with customers and recipients; manage accounts and drivers; investigate incidents and claims; prevent misuse; improve service; and meet legal, insurance and safety obligations.

Information may be disclosed to assigned drivers, authorised staff, the sender and recipient, contracted service providers, insurers, professional advisers, regulators, emergency services or law-enforcement bodies where reasonably required or legally authorised. VANTIX does not sell personal information.

VANTIX uses hosting, database, mapping, email, security and analytics providers. Primary operational hosting is configured in Australia where available, but some providers or support personnel may process limited information in other countries, including the United States. Contractual, access and security controls are used where appropriate.

Role-based access, secure tokens, encrypted transport, activity records, backups and retention controls protect operational data. No system is risk-free. Suspected eligible data breaches are assessed and notified under applicable law.

Driver location history has a 30-day operational retention target. Secure tracking tokens expire. Other delivery, proof, financial and complaint records are retained only as long as reasonably required for operations, law, insurance, disputes and legitimate business records, then deleted or de-identified.

Secure tracking links expose only the delivery information needed for that handoff. Current driver position may be rounded. If a customer chooses “remember my details”, contact and pickup information is stored in that browser’s local storage and can be removed by clearing site data or turning the option off.

An individual may ask for access to personal information VANTIX holds about them or request correction. Identity and authority may be verified first, especially where a record also concerns a sender, recipient, driver or patient. If access cannot be provided, VANTIX will explain the reason where required.

Send the issue, delivery reference and preferred contact method to the privacy contact. VANTIX will acknowledge and investigate the complaint and communicate an outcome. Unresolved Privacy Act complaints may be eligible for escalation to the Office of the Australian Information Commissioner.

Booking and delivery conditions are in the terms of service. Restricted consignments are covered by the prohibited and restricted goods policy.